Learning new things with old friends

I'm winging my way to EMSExpo today and am slated to speak on Wednesday afternoon on some CQI topics.















CQI Swapmeet

Session 711
Wednesday, Sep 11 2013 3:00PM - 4:15PM
Room: 252
Track: Admin/Manager
Justin Schorr, FF/EMT-P

Since assuming the quality manager position with the San Francisco Fire Department, Captain Schorr has developed tools to track his system both clinically and operationally and looks to share those with other quality managers. Each one of us has a solution to a problem another system is trying to solve, so let's share. This will be a guided discussion covering a wide range of topics including core performance indicators, dashboard design, operations and deployment tracking, GPS integration and much more. It will be an open forum and attendees are encouraged to bring printouts, thumbdrives and CDs to the session for all to share.


Each conference I go to it seemed the conversations at the end were almost as good as the original content, so I thought, why not have a session of discussion?

Then stay in your chairs for he next session about how I turned some basic data and a spread sheet into a tool to determine workload, peak staffing and design a new EMS system to address a mandated increase in market share.















How Busy Are We? Developing Benchmarks to Measure Workload

Session 811
Wednesday, Sep 11 2013 4:30PM - 5:45PM
Room: 252
Track: Admin/Manager
Justin Schorr, FF/EMT-P

Possibly the most complicated metric to track in modern EMS aside from patient outcome is system workload. In late 2011, the presenter was asked by the administration of the San Francisco Fire Department how busy the ambulance fleet was. With no definitive answer, a year-long project began to establish benchmarks to measure system workload and optimize deployment, all while a regulator-mandated increase in market share was looming. Topics include basic system measurements, deployment models, presenting and trending data and how to beg, borrow and steal ideas from other EMS managers.

Aside from that I plan on stopping in on a few sessions Wednesday and Thursday and want to see every inch of the show floor. I won't have my usual homebase at the ZOLL booth this year, so look for me on the move, #kilted of course.

Oh, and you'll have a chance to meet the wife! Mrs HM is attending her first EMS conference this year and has no idea what to expect.

Let's all make it a memorable one! See you at EXPO!

Comments